Privacy Policy

AOW Design, operated by Ayush Om Wal Design LLP, based in Mumbai, Maharashtra, India (“AOW Design,” “we,” “us,” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you when you visit our website, contact us, use our services, or otherwise interact with AOW Design.

By using our website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About AOW Design

AOW Design is a multidisciplinary design studio providing services including branding, UI/UX design, web design, digital product design, Framer development, motion, 3D, creative strategy, and related design services.

AOW Design is operated by Ayush Om Wal Design LLP and is located in Mumbai, Maharashtra, India.

For privacy related questions or requests, you can contact us at:

Email: hello@aow.design

Location: Mumbai, Maharashtra, India

2. Information We Collect

We may collect information that you voluntarily provide to us, information generated automatically when you use our website, and information received from third party services we use to operate our business.

The information we collect may include:

• Name
• Email address
• Phone number
• Company or organisation name
• Job title or professional information
• Website or social media links
• Project requirements and business information
• Information contained in messages, enquiries, briefs, or other communications
• Billing and invoicing information where required to provide our services
• Any other information you voluntarily choose to provide

Please avoid submitting sensitive personal information through our website unless it is specifically required and requested by us.

Information you provide directly

When you contact us, submit an enquiry, request a project, communicate with us, or otherwise interact with AOW Design, you may provide information such as your name, contact details, company information, project requirements, business information, billing details, and information contained in your communications with us.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Approximate geographic location derived from IP address
• Pages visited
• Time spent on pages
• Referring website or source
• Interaction with website elements
• Date and time of visits
• Other technical information necessary to operate, secure, and improve the website

This information may be collected through server logs, cookies, analytics tools, pixels, or similar technologies, depending on the tools currently implemented on our website.

3. How We Use Your Information

We use personal information only where reasonably necessary for legitimate business purposes, to provide our services, to communicate with you, or where otherwise permitted or required by applicable law.

We may use your information to:

• Respond to enquiries and requests
• Discuss potential projects and collaborations
• Provide design and development services
• Prepare proposals, estimates, contracts, invoices, and other business documentation
• Communicate with clients, partners, and prospective clients
• Manage ongoing client relationships
• Deliver project related communications and updates
• Improve our website, services, and user experience
• Understand how visitors interact with our website
• Maintain website security and prevent misuse
• Detect, investigate, and address technical issues, fraud, or security incidents
• Comply with applicable legal, regulatory, tax, accounting, or contractual requirements
• Protect our rights, property, and business interests
• Send marketing and promotional communications, including updates, news, insights, project highlights, offers, and other information about AOW Design that we believe may be relevant to you

When you submit a form on our website or contact us directly and provide information such as your name, email address, phone number, company details, or other contact information, you acknowledge that we may use these details to send you marketing, promotional, or informational communications from AOW Design. These communications may include studio updates, new services, work, insights, announcements, or other content we believe may be relevant to you. You can opt out of marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at hello@aow.design

We do not collect personal information simply because it is available. We aim to collect and use information that is reasonably relevant to the purpose for which it is processed.

4. Legal Basis for Processing

Where applicable, AOW Design processes personal data in accordance with applicable Indian data protection and privacy laws.

Depending on the circumstances, we may process your information because:

• You have provided consent
• You have requested that we take steps before entering into a contract
• Processing is necessary to provide services you have requested
• Processing is necessary for legitimate business purposes
• Processing is necessary to comply with a legal obligation
• Processing is necessary to protect our rights, security, or property
• Processing is otherwise permitted under applicable law

Where processing is based on consent, you may withdraw that consent where applicable.

5. Contact and Enquiry Information

If you contact us through a form, email, social media, messaging platform, or another communication channel, we may retain the information you provide, including your name, email address, phone number, company information, project requirements, and communications, so that we can respond to you and manage our relationship with you.

By submitting your contact information through our forms or otherwise providing it to AOW Design, you acknowledge that we may use your contact details to send you marketing, promotional, or informational updates from AOW Design. These may include news, studio updates, new services, project highlights, insights, offers, or other relevant communications.

You can opt out of marketing communications at any time. Each marketing email will include an unsubscribe option, or you can contact us at hello@aow.design to request that we stop sending marketing communications.

If you enquire about working with AOW Design, the information you provide may also be used to:

• Understand your requirements
• Determine whether our services are suitable
• Prepare proposals or estimates
• Schedule meetings
• Follow up on your enquiry
• Manage the project if you choose to work with us

Providing certain information may be necessary for us to respond effectively to your enquiry or provide requested services.

6. Client Information

When you become a client, we may collect additional information necessary to perform our contractual and business obligations.

This may include contact details, company information, project information, billing information, contracts, correspondence, design briefs, files, feedback, approvals, and other information relevant to the engagement.

Client information is used primarily to provide, manage, document, and improve our services and to meet our legal, accounting, and contractual obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that allow a website to remember certain information and understand how the website is being used.

Depending on how our website is configured, we may use:

• Essential cookies required for website functionality
• Preference cookies that remember settings or choices
• Analytics cookies that help us understand website usage
• Performance or measurement technologies
• Other cookies or tracking technologies provided by third party services

Where required by applicable law, we will seek appropriate consent before placing non essential cookies or similar technologies on your device.

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Our use of cookies may change as the website and the services supporting it evolve. Where appropriate, we will update this Privacy Policy or provide additional notices.

8. Analytics

We may use analytics or measurement services to understand how visitors use our website.

Analytics information may help us understand things such as:

• Which pages receive the most visits
• How visitors navigate the website
• Where visitors come from
• Which devices are being used
• How the website performs
• Which areas of the website could be improved

Analytics providers may process certain technical information according to their own privacy policies.

We will only use analytics and tracking technologies that are actually implemented on the website. The specific services may change over time.

9. Third Party Services

We may use third party providers to help us operate our website and business.

These providers may include services for:

• Website hosting
• Website development
• Analytics
• Email and communications
• Forms and enquiries
• Cloud storage
• Project management
• Customer relationship management
• Payment processing
• Accounting and invoicing
• Scheduling
• Security
• Marketing and communications

Where these providers process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable contractual and legal requirements.

Third party services may have their own privacy policies and terms. We encourage you to review those policies when interacting directly with such services.

10. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with third parties when reasonably necessary to operate our business, provide services, fulfil contractual obligations, comply with law, or protect our rights.

These third parties may include:

• Service providers and contractors supporting our business
• Technology and hosting providers
• Payment and financial service providers
• Professional advisers such as accountants or lawyers
• Government authorities or regulators where legally required
• Business partners where necessary to provide an agreed service
• Other parties where you have requested or authorised us to share the information

We aim to share only information that is reasonably necessary for the relevant purpose.

11. International Data Transfers

AOW Design operates from India and may work with clients, collaborators, contractors, and technology providers located in other countries.

As a result, your information may sometimes be processed or stored outside India, including by third party technology providers whose infrastructure operates internationally.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and subsequent processing are conducted in accordance with applicable laws and appropriate contractual or organisational safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide requested services
• Maintain business and client records
• Complete accounting and tax obligations
• Resolve disputes
• Enforce agreements
• Maintain security and prevent fraud
• Comply with legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and contractual requirements.

Different categories of information may therefore be retained for different periods.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and the systems involved, these measures may include:

• Access controls
• Password protection
• Authentication measures
• Secure cloud services
• Limited access to personal information
• Secure communication channels where appropriate
• Device and account security measures
• Regular review of access and systems

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify relevant parties as required.

14. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights concerning your personal information.

These may include the right to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where permitted
• Withdraw consent where processing is based on consent
• Request information regarding how your personal data is being used
• Raise a complaint regarding our processing of your personal information
• Exercise other rights available under applicable law

The availability and scope of these rights may depend on applicable law and the circumstances in which your information is processed.

15. How to Exercise Your Rights

To make a privacy request or raise a concern, contact us at:

hello@aow.design

Please include enough information for us to understand your request and, where reasonably necessary, verify your identity.

We may need to request additional information to confirm that a request is genuinely being made by the relevant individual. This is intended to protect personal information from unauthorised disclosure.

We will respond to valid requests within the timeframe required by applicable law.

Where we cannot fulfil a request, we will explain the reason where permitted by law.

16. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that occurred before the withdrawal, and it may not affect processing that we are permitted or required to continue under another lawful basis.

Depending on the information involved, withdrawing consent may also mean that we are unable to provide certain services or respond to certain requests.

17. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly seek to collect personal information from children through our website unless such collection is specifically required for a legitimate service and is carried out in accordance with applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the situation and take appropriate action.

18. Sensitive Personal Information

We do not intentionally request sensitive personal information through our website unless it is reasonably necessary for a specific purpose and appropriate safeguards are in place.

You should not submit information such as passwords, financial account credentials, government identification numbers, health information, or other highly sensitive information through general enquiry forms or ordinary email unless specifically requested through an appropriate channel.

19. Links to Other Websites

Our website may contain links to websites, platforms, social networks, or other third party services.

These websites are not operated or controlled by AOW Design.

Once you leave our website, this Privacy Policy may no longer apply. We recommend reviewing the privacy policies of third party websites before providing them with personal information.

20. Social Media

AOW Design may maintain profiles or pages on third party social media platforms.

If you interact with us through those platforms, the relevant platform may collect and process information according to its own privacy policy and terms.

Your interactions with those services may therefore be subject to privacy practices that are outside our control.

21. Business Transfers

If AOW Design undergoes a merger, restructuring, acquisition, sale of assets, change in ownership, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data protection requirements.

22. Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights or property
• Investigate suspected fraud or unlawful activity
• Protect the safety of our users, clients, team, or others
• Enforce our agreements and policies
• Defend or establish legal claims

Where legally permitted, we will seek to limit such disclosure to information that is reasonably necessary for the relevant purpose.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• The technologies we use
• Our data practices
• Applicable laws and regulations

When we make changes, we will update the Effective Date shown at the beginning of this Policy.

Where required by applicable law, we may also provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

24. Governing Law

This Privacy Policy is governed by the applicable laws of India.

Subject to applicable law, matters relating to this Privacy Policy shall be subject to the jurisdiction of the courts located in Mumbai, Maharashtra, India.

25. Contact Us

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the way AOW Design handles personal information, please contact us:

AOW Design
Ayush Om Wal Design LLP
Mumbai, Maharashtra, India

Email: hello@aow.design

We take privacy enquiries seriously and will make reasonable efforts to address concerns and requests in accordance with applicable law.